Merchants Help Center

The customer is notified in real-time during the application process that they did not qualify for financing. We work with you to bring the customer back to the checkout page and communicate the availability of alternative payment options.

PayPlan by RBC will take on the credit risk and fraud risk.

With PayPlan by RBC, you are paid upfront in full, minus a merchant discount fee, usually within three business days of requesting settlement.

There is no upfront or monthly cost to offering PayPlan by RBC. There will be a per transaction merchant discount fee based on the financing program you select.

Our integration is quick and seamless. PayPlan by RBC supports many of the leading e-commerce platforms and we have a flexible API to support custom builds for our merchant partners. Contact our team at [email protected] and an RBC representative will be in touch shortly with more information.

PayPlan integrates with a merchant’s e-commerce platform and is presented to the consumer at checkout as an alternative payment option. Contact our team at [email protected] and an RBC representative will be in touch shortly with more information on how you can offer PayPlan to your customers.

PayPlan by RBC offers both 0% APR and interest-positive programs, along with a variety of terms based on your needs. Contact our team at [email protected] and an RBC representative will be in touch shortly with more information.

Getting started with PayPlan by RBC is easy! PayPlan by RBC supports many of the leading e-commerce platforms and our integration is quick and seamless. Your customers simply apply online and learn if they are pre-qualified and check-out in real-time, all without ever leaving your site.

PayPlan by RBC is a frictionless e-commerce solution provided by Canada’s largest bank. PayPlan by RBC is designed to enable merchants to provide their customers with a simple and convenient way to pay over time. Merchants choose PayPlan by RBC because of our unique full-funnel, white-label solution outperforms others in terms of unlocking revenue, and boosting AOV and customer lifetime value.

PayPlan by RBC partners with merchants across numerous industries. Please reach out to see how you can add PayPlan by RBC to your site and offer a simple and convenient way to pay over time. Contact our team at [email protected] and an RBC representative will be in touch shortly with more information.

Absolutely! PayPlan by RBC’s financing program is flexible and you can customize the financing program to best fit your needs.

If you experience a problem with your PayPlan by RBC loan you can contact the PayPlan Customer Relations Centre at 1-844-915-2211.

If PayPlan Customer Relations Centre is unable to resolve the complaint, or at the client’s request, the complaint will be escalated to RBC Client Care by the PayPlan Customer Relations Centre.

PayPlan by RBC is a pay-over-time solution that helps you make purchases with equal monthly payments. When you check out with PayPlan by RBC, you agree to accept the terms of taking an installment loan from RBC Ampli Inc.

PayPlan by RBC applicants must be Canadian residents and over the age of 18 in; Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, Saskatchewan or over the age of 19 in; British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Yukon Territory.

Also not all PayPlan by RBC loans are available in the province of Quebec.

Applicants must also have a valid mobile number and email address. PayPlan by RBC must be able to verify your identity.