Customer Help Center
Returns and Refunds
When a retailer processes a return, cancellation or partial refund to your PayPlan by RBC loan order, your account status and loan balance will be adjusted accordingly. It can take up to 5 business days to see the adjusted loan balance.
If the partial refund results in a credit balance on your loan account, the credit balance (the payments you have made toward the amount refunded) will be returned to you through the bank account used to make payments on your loan. This process can take up to 10 business days.
When a retailer processes a return, cancellation or full refund to your PayPlan by RBC loan order, your account status and loan balance will be adjusted accordingly. It can take up to 5 business days to see the adjusted loan balance.
If the full refund results in a credit balance on your loan account, the credit balance (the payments you have made toward the amount refunded) will be returned to you through the bank account used to make payments on your loan. This process can take up to 10 business days.
When a retailer processes a return, cancellation or refund to your PayPlan by RBC loan order, your account status and loan balance will be adjusted accordingly. It can take up to 5 business days to see the adjusted loan balance.
If a partial refund is issued to your PayPlan by RBC loan, your loan amount will be adjusted to reflect your new remaining balance. If a refund results in a credit balance on your loan account, the credit balance (the payments you have made toward the amount refunded) will be returned to you through the bank account used to make payments on your loan. This process can take up to 10 business days.
When a retailer processes a return or cancellation to your PayPlan by RBC loan order, a partial or full refund is automatically applied to your loan. Your account status and loan balance are adjusted accordingly. It can take up to 5 business days to to see the adjusted loan balance.
If a partial refund is issued to your PayPlan by RBC loan, your loan amount will be adjusted to reflect your new remaining balance.
If a refund results in a credit balance on your loan account, the credit balance will be returned to you through the bank account used to make payments on your loan. This process can take up to 10 business days. If your requested cancellation or return does not reflect on your loan account after these timeframes, please contact the retailer directly to check on the status of your cancellation or return.
Returns and cancellations are subject to the policies of PayPlan by RBC’s retail partners. When a retailer processes a return or cancellation to your PayPlan by RBC loan order, a partial or full refund will be automatically applied to your loan. Your account status and loan balance will be adjusted accordingly.
It can take up to 5 business days to to see the adjusted loan balance. If a partial refund is issued to your PayPlan by RBC loan, your loan amount will be adjusted to reflect your new remaining balance. If a refund results in a credit balance on your loan account, the credit balance will be returned to you through the bank account used to make payments on your loan. This process can take up to 10 business days.
To inquire about a return, please contact the retailer directly. All returns are subject to the return policies of PayPlan by RBC’s retail partners.
When a retailer processes a return to your PayPlan by RBC loan order, a partial or full refund will be automatically applied to your loan. Your PayPlan by RBC account status and loan balance will be adjusted accordingly. It can take up to 5 business days to see the adjusted loan balance.
If a partial refund is issued to your PayPlan by RBC loan, your loan amount will be adjusted to reflect your new remaining balance. If a refund results in a credit balance on your loan account, the credit balance will be returned to you through the bank account used to make payments on your loan. This process can take up to 10 business days.