Customer Help Center
In-store Mobile Wallet
You can download the PayPlan by RBC Wallet app here for Android or here for iOS. If you cannot find the PayPlan by RBC Wallet app, you will have to update your Operating System.
Once the PayPlan by RBC Wallet app is downloaded:
1. Close the PayPlan by RBC Wallet app if it is open
2. Log back into the PayPlan application
3. Use the Restore a Virtual Card feature – your funds are loaded onto a virtual card
4. Select the virtual card with the same date as the date of the loan you agreed to and want to use to checkout today. Note: You can only use the virtual card if the loan was agreed to within the past 7 days including today.
5. Select Proceed
6. For Samsung device users: You will also have to click the PayPlan by RBC icon in the URL
If you do not wish to download the PayPlan by RBC Wallet app:
Ensure the following settings are enabled:
Android phone
1. Operating System has been updated to Android 9 or higher
2. Google Play Instant setting is enabled in the Google Play Store
• Open the Google Play app > At the top right, tap the profile icon > Tap Settings > General > Google Play Instant > Turn on the ‘Upgrade web links’ option
3. Samsung device users: Open links in other apps setting is also enabled when in the Samsung Internet Browser
• Open the Samsung Internet Browser app > At the bottom right, tap on the icon with 3 horizontal lines > Tap Settings > Useful features > Turn on the ‘Open links in other apps’ option
iPhone
1. Operating system has been updated to iOS 14 or higher
2. App Clip setting is enabled
• Open Settings > Tap Screen Time > Tap Content & Privacy Restrictions > Turn Off Content & Privacy Restrictions
Once this is done:
1. Log back into the PayPlan application
2. Use the Restore a Virtual Card feature
3. Select the virtual card with the same date as the date of the loan you agreed to and want to use to checkout today. Note: You can only use the virtual card if the loan was agreed to within the past 7 days including today.
LEGAL
The PayPlan by RBC Wallet app is provided by RBC Ampli Inc. a wholly owned subsidiary of Royal Bank of Canada.
The PayPlan by RBC Wallet app allows users to add virtual cards to your mobile wallet.
You can uninstall the app at any time after adding your virtual card to your mobile wallet.
To uninstall the PayPlan by RBC Wallet app:
• For iOS devices: Highlight and hold down the PayPlan by RBC Wallet app icon on your screen. There will be an “x” mark located on the upper-right hand corner of the icon. Tap the “x” mark and the app will be automatically deleted from your device.
• For Android devices: Go to Settings. Select “Apps” (or “Application manager” on some devices). Locate and select the PayPlan by RBC Wallet app and then tap “Uninstall”. This will automatically delete the app from your device.
For Android device users, the PayPlan by RBC Wallet app captures Device ID and Product Interaction data for the purposes of analyzing user behaviour within the PayPlan by RBC Wallet app. RBC Ampli Inc. cannot and will not identify you using this data. If you do not want data captured, you should not add the PayPlan by RBC loan funds to your mobile wallet. You are able to withdraw your consent by uninstalling the PayPlan by RBC Wallet app from your device.
If you download the PayPlan by RBC Wallet app, you must review, and are subject to, the terms & conditions found under the Legal link on www.rbc.com as well as the terms and conditions in your PayPlan by RBC loan agreement(s) and Third-Party Mobile Payment System – Terms and Conditions – PAYPLAN BY RBC LOAN FUNDS. Data received through this mobile app is encrypted and passed to mobile wallets solely for the purpose of in-app provisioning only. This mobile app does not store any personal or user information. If you do not want data passed to your mobile wallet, you should not add your PayPlan by RBC funds to your mobile wallet.
When you select to install the PayPlan by RBC Wallet app, you are consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You are able to withdraw your consent by uninstalling the PayPlan by RBC Wallet app from your device.
Standard data rates may apply.