Customer Help Center
About PayPlan by RBC
PayPlan by RBC applicants must be Canadian residents and over the age of 18 in; Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, Saskatchewan or over the age of 19 in; British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Yukon Territory.
Also not all PayPlan by RBC loans are available in the province of Quebec.
Applicants must also have a valid mobile number and email address. PayPlan by RBC must be able to verify your identity.
PayPlan by RBC is a pay-over-time solution that helps you make purchases with equal monthly payments. When you check out with PayPlan by RBC, you agree to accept the terms of taking an installment loan from RBC.
Our goal is to make your purchases more manageable by helping you pay in a way that fits your budget. The PayPlan by RBC loan includes straightforward, easy-to-understand terms for fair, transparent lending.
Safeguarding your personal information is very important to us. All PayPlan by RBC checkouts use HTTPS secure encryption when transmitting data.
If you have a complaint about your experience with the retailer, please contact the retailer’s support team directly.
If you experience a problem with your PayPlan by RBC loan you can contact the PayPlan Customer Relations Centre at 1-844-915-2211.
If PayPlan Customer Relations Centre is unable to resolve the complaint, or at the client’s request, the complaint will be escalated to RBC Client Care by the PayPlan Customer Relations Centre.
You will be given the option to apply for PayPlan by RBC in the checkout flow of any participating retailer and follow the prompts to pre-qualify, review and accept your terms, and complete checkout. Applying is quick and easy.
No. When you finance a purchase with PayPlan by RBC you are applying for an installment loan with equal monthly payments from RBC.
Pre-qualifying for a PayPlan by RBC loan only results in a soft inquiry and will not affect your credit score. Additionally, after your loan begins, PayPlan by RBC may report your monthly and final repayment status to credit reporting agencies, which may show up on your credit report and impact your score.