Customer Help Center

PayPlan by RBC does not currently report loan status to the credit bureaus but we reserve the right to do so in the future.

Pre-qualifying for a PayPlan by RBC loan only results in a soft inquiry and will not affect your credit score. Additionally, after your loan begins, PayPlan by RBC may report your monthly and final repayment status to credit reporting agencies, which may show up on your credit report and impact your score.

No. When you finance a purchase with PayPlan by RBC you are applying for an installment loan from RBC Ampli Inc.

You will be given the option to apply for PayPlan by RBC in the checkout flow of any participating retailer and follow the prompts to pre-qualify, review and accept your terms, and complete checkout. Applying is quick and easy.

If you experience a problem with your PayPlan by RBC loan you can contact the PayPlan Customer Relations Centre at 1-844-915-2211.

If PayPlan Customer Relations Centre is unable to resolve the complaint, or at the client’s request, the complaint will be escalated to RBC Client Care by the PayPlan Customer Relations Centre.

If you have a complaint about your experience with the retailer, please contact the retailer’s support team directly.

Safeguarding your personal information is very important to us. All PayPlan by RBC checkouts use HTTPS secure encryption when transmitting data.

Our goal is to make your purchases more manageable by helping you pay in a way that fits your budget. The PayPlan by RBC loan includes straightforward, easy-to-understand terms for fair, transparent lending.

In December of 2022, the PayPlan by RBC program was transfered from Royal Bank of Canada to RBC Ampli Inc., a wholly-owned subsidiary of Royal Bank of Canada.

RBC Ampli Inc. is now the lender for all PayPlan by RBC loans.

PayPlan by RBC is a pay-over-time solution that helps you make purchases with equal monthly payments. When you check out with PayPlan by RBC, you agree to accept the terms of taking an installment loan from RBC Ampli Inc.

PayPlan by RBC applicants must be Canadian residents and over the age of 18 in; Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, Saskatchewan or over the age of 19 in; British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Yukon Territory.

Also not all PayPlan by RBC loans are available in the province of Quebec.

Applicants must also have a valid mobile number and email address. PayPlan by RBC must be able to verify your identity.